Welcome to the Jazzure LLC FAQ section! Here you can find answers to some of our most frequently asked questions. If you don’t find the answer you’re looking for, please feel free to contact us!
- How do I place an order?
Placing an order is very simple. Just browse our website and select the items you wish to purchase. After selecting your items, click the “Add to Cart” button. When you’re ready to checkout, go to your cart and follow the prompts to complete your purchase.
- What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment methods. You can choose your preferred payment method at checkout.
- How do I track my order?
After your order ships, you will receive a confirmation email containing a tracking number. You can use this number to track your order on the logistics carrier’s website.
- How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery time depends on your location and the delivery method you selected at checkout. Standard shipping typically takes 3-7 business days.
- What is your return policy?
We offer a 15-day return policy. If you are not satisfied with your purchase, you can submit a return request within 15 days of receiving your order and return the item in its original packaging for a full refund. For more details, please visit our Refund and Return Policy page.
- What should I do if I receive a defective or incorrect item?
We sincerely apologize for any inconvenience this may cause! If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will guide you through the return or exchange process.
- Do you offer exchange services?
Currently, we do not offer direct exchange services. If you wish to exchange for a different item, please return the original item according to our return policy and then reorder the item you wish to purchase.
- How do I contact customer support?
You can contact our customer support team by email at glenn@jazzure.online or by phone at (339) 399-1186. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM (Pacific Standard Time).
- Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we can process the change or cancellation for you.
Thank you for shopping at Jazzure LLC! If you have any questions, please feel free to contact our customer service team.
